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Try resetting your password from the login page. If that doesn't work, ask us — chat or email, either is fine.

Go to Account and tap “Restore my access”. This re-syncs your subscription status.

You can do it yourself. Open Account and tap “Manage or Cancel Subscription” — during a trial the same button reads “Manage or Cancel Trial”. Either one opens your billing portal, where you cancel. It stops future renewals and takes effect at the end of your current billing period, so your access stays on until then; all sales are final, so it doesn't refund the period you're already in. If you don't see that button, chat or email us and we'll sort it out.

Tell us the guide name and what looks off. We verify every trigger.