Data Deletion
How to request deletion of your Run the Slots account and what happens to the data tied to it.
On this page
Request Data Deletion
You can request complete deletion of your Run the Slots account and all associated personal data at any time.
How to Request
Email support@runtheslots.com with the subject line “Data Deletion Request” from the email address associated with your account.
What Gets Deleted
- Your email address and account credentials
- Your address on our mailing list
- Subscription and payment records (Stripe records are retained by Stripe per their policy)
- Saved routes and favorites
- Photos you submitted to the machine scanner, and what the scanner read from them
- Your Ask AI chat history, and the chat session records that hold your email and IP address
- Usage analytics tied to your account
Most of this is deleted on a schedule anyway — scanner photos after 90 days, chat after 60. Asking simply brings it forward and closes the account with it.
Records already held by the analytics providers named in our Privacy Policy sit under their own retention rules, which we do not control. You can stop new ones being created at any time using the switch on that page.
Timeline
We process deletion requests within 30 days. You will receive a confirmation email when your data has been removed. Active subscriptions will be cancelled before deletion.